Terms & Conditions

RESOLUTE MEMBER AGREEMENT

The Resolute Health Care Advisors (“RESOLUTE”) Member Agreement is a legal document that details your rights and obligations as a member. You cannot acquire a membership or receive referral bonuses, until you have accepted the terms of the Member Agreement. The Member Agreement provides very important information about your membership, so you should take the time to read and understand it.

It may be necessary for RESOLUTE to update or revise certain provisions of the Member Agreement. By ordering a membership to RESOLUTE and accepting the Member Agreement you agree that RESOLUTE may change the terms of this Member Agreement. If RESOLUTE makes material changes or revisions to the Member Agreement, we will provide notice to you thirty days in advance. Notification will be sent to the email address that you provide for your account username. It will be your responsibility to keep your email address valid at all times. (You may change your email address by accessing www.ResoluteHCA.com website and selecting Your Account under the Enroll tab.) If you don’t agree to the changes proposed by RESOLUTE, or to any of the terms in this Member Agreement, your only remedy is to cancel your RESOLUTE membership.

1. THE BASICS OF YOUR RESOLUTE MEMBERSHIP

This Agreement is your entire agreement with RESOLUTE and governs your use of the RESOLUTE Internet online service. To access RESOLUTE consulting services you must accept the terms of this Agreement. To be a member of RESOLUTE, you must be at least 18 years old.

When you accept this Agreement and complete the RESOLUTE registration process for membership, you become a member to RESOLUTE. Each membership is to be used for insurance subscribers and dependents on one common policy.  Spouses, who are Medicare beneficiaries, and subscribe to the same insurance carrier and insurance product are deemed to have one common policy. Individuals with legal Power of Attorney are permitted to use this site upon approval of submitted documentation. Illegal or improper use by someone to whom you have given permission to use your account puts your account at risk. So it is very important that you do not share your password with anyone. If your Membership is terminated for violating this Agreement, you will not be entitled to a refund. RESOLUTE’s express permission will be necessary before you are allowed to enroll with RESOLUTE again.

RESOLUTE is not an attorney firm and does not represent any member in a court of law.  RESOLUTE reserves the right to refuse service for insurance issues that arise prior to becoming a member.  RESOLUTE is unable to assist clients if timely filing statutes have been exhausted.

2. CHARGES, BILLING AND THE REFERRAL BONUS

RESOLUTE reserves the right to change our fees or billing methods at any time and RESOLUTE will provide notice of any such change at least thirty days in advance in the same manner described above for changes to the Member Agreement. Any notifications of changes will be sent to the E-Mail address that you provide for your account. It will be your responsibility to keep your E-Mail address updated and valid at all times. (Remember, you may change your E-Mail address on your account by accessing www.ResoluteHCA.com and selecting Your Account from the Enroll tab.) RESOLUTE also has the right to collect applicable taxes and impose premium surcharges for some areas of the service and these surcharges may apply even during your free referral bonus period. The answers to many common billing questions can be found by going to “FAQ’s – Frequently Asked Questions” or contact a customer service representative by using the “Contact” link on the top navigation bar on the site. If you don’t like the changes in fees or billing methods, you may cancel your Membership at any time, but RESOLUTE will not refund any remaining portion of the monthly fee when you cancel your Membership.

Once your account is activated into a membership with the appropriate charge, it will be renewed automatically, unless you cancel before the next billing date. They RESOLUTE billing date begins ten (10) days before the 1st of each month. If you do not want to continue with your membership, you must cancel BEFORE the “Next billing” date. There will be no refunds for late cancellations, or cancellations that are made after the billing date. You are entitled to continue with RESOLUTE consulting services until the end of the month for which you have paid.

Members who elect to pay dues annually will receive twelve (12) months of consulting services for the price of eleven (11). If you decide to cancel an annual membership, you are entitled to a pro-rata refund for full months paid but not used.

RESOLUTE retains the right to charge a $60.00 enrollment fee per policy.  This fee, in addition to the first’s month consulting fee, is due at the time of enrollment.  The enrollment fee covers the cost of administrative services required to establish an account, collect historical information, determine initial cause of action, and establish partnerships with your health plan, medical provider, and legal representative, if applicable.  If your RESOLUTE policy lapses for non-payment of monthly premium, and more than three months has lapsed, you are required to pay the lesser of back premiums or the current enrollment fee to continue services.

Enrollees with a membership in good standing (e.g., account is not past due or inactive) are eligible for two referral bonuses per year.  A referral bonus is equivalent to one month’s consulting fee.  Members may earn a referral bonus after the applicant, in which they have referred, has been a member in good standing for three consecutive months. We reserve the right to limit referral bonuses to two per calendar year.  For monthly subscribers, the referral bonus is awarded on the fourth month of activity for the referral account.  For annual subscribers, the referral bonus is awarded at the end of the annual election period.

To CANCEL, you will log into Your Account at www.ResoluteHCA.com under the Enroll tab. You will be given the option to complete a brief survey.  Your opinion is important and helps us provide the best service possible. You may also cancel, in writing, by submitting your request to RESOLUTE Health Care Advisors, PO Box 376, Laveen, AZ  85339 or submitting a fax to 1.877.847.3992.

Proprietary Rights

Much of the content available on our service is owned by RESOLUTE, L.L.C., and is protected by copyrights, trademarks, and other intellectual property rights. It is very easy to copy things in cyberspace, but just because it is easy doesn’t mean it is acceptable or legal. Any content that you upload or download while using the service must be authorized; this means you must have the legal right to upload or download the content. You must not copy, transmit, modify, distribute, show in public or in private or create any derivative works from any of the content you find on RESOLUTE, unless you have the legal right to. Making unauthorized copies of any content found on RESOLUTE can lead to the termination of your RESOLUTE account and may even subject you to further legal action beyond the termination of your Membership.

Bear in mind that some areas of RESOLUTE are “public,” like message boards, blogs, or forums, and other Members will have access to your posted material and might copy, modify or distribute it. By submitting or posting content there, you are representing that you are the owner of such material or have authorization to distribute it. Once you post content on RESOLUTE message board, you expressly grant RESOLUTE the complete right to use, reproduce, modify, distribute, etc. the content in any form, anywhere.

3. TERMINATION AND CANCELLATION

Either you, your legal representative, or RESOLUTE may terminate or cancel your Membership at any time. You understand and agree that the cancellation of your account is your sole right and remedy with respect to any dispute with RESOLUTE. This includes, but is not limited to, any dispute related to, or arising out of: (1) any term of this Agreement or RESOLUTE’s enforcement or application of this Agreement; (2) any policy or practice of RESOLUTE (3) the content available through RESOLUTE (4) your ability to access and/or use RESOLUTE; or (5) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods.

You can cancel your Membership by logging into Your Account at www.ResoluteHCA.com with your username and password. If you do not have internet access, you may send a fax to 1.877.847.3992 or submit your cancellation request via US Mail to: RESOLUTE Health Care Advisors, PO Box 376, Laveen, AZ 85339. If you cancel using the link on the “Your Account”  page, your cancellation will be effective immediately. If you send you cancellation by US mail, the Cancellation will take effect within 7 days from the date of the envelope postmark.

In the event that your account is terminated or canceled, no refund, including any Membership fees, will be granted; no online time or other credits will be credited to you or can be converted to cash or other form of reimbursement.

You agree to continue paying monthly dues, without any liability whatsoever to RESOLUTE, if the health plan for which you enrolled has terminated your coverage, whether the plan closes or you or your employer changes health insurance plans, and you have not notified RESOLUTE of your new policy. In either of these events, you are not to be entitled to any credit or refund, even pro-rata. In these events you may cancel or you may notify RESOLUTE of the new policy to continue services.

4. RESPONSIBILITIES, LAW, AND LEGAL NOTICES

RESOLUTE (RESOLUTE Health Care Advisors, LLC) makes no representation nor is responsible for making any representation regarding the worthiness, quality, safety, effectiveness, durability, design, manufacture, distribution, sales or use of any product stated on the site or otherwise. RESOLUTE is under no obligation nor duty to provide anyone any information including but not limited to, governmental, company or media reports, stories or recalls, concerning the safety, worthiness, quality, safety, effectiveness, durability, design, manufacture, distribution, sales or use of any product stated on the site or otherwise. RESOLUTE shall not be liable to anyone with regard to any claim or action, in law or equity, for injuries or other damages relating to the safety, worthiness, quality, safety, effectiveness, durability, design, manufacture, distribution, sales or use of any product stated on the site or otherwise.

The Member Agreement represents your entire agreement with RESOLUTE. You agree that this Member Agreement is not intended to confer and does not confer any rights or remedies upon any person other than the parties to this Agreement. If any part of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The laws of the State of Arizona, excluding its conflicts-of-law rules, govern this Agreement and your Membership. As noted above, Member conduct may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with RESOLUTE or relating in any way to your Membership or your use of RESOLUTE consulting services resides in the courts of Arizona and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Arizona in connection with any such dispute including any claim involving RESOLUTE or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

We provide you with the opportunity to update or correct your contact and billing information that we have on file. Just as you want to make sure that information RESOLUTE has about you is accurate, we want to keep only the most up-to-date information about your account. Therefore, whenever you believe that your contact or billing information needs updating, you may log in and go to your “Your Account” to change your billing information or cancel. To change your email address/Username, or your password, you need to log in, which will take you to the Your Account page.